RoyaltyZone display any errors found in your product upload file
You can fix errors from within RoyaltyZone:
1. The total number of errors is displayed
2. The error type and corresponding row in your spreadsheet are displayed
3. You can "Fix" or "Delete" each error
You also have the option to cancel the entire upload, fix the errors in your upload file, and try the upload again.
NOTE: If your upload is over 1000 products, you will receive an email highlighting the errors, and a link to the "Fix" page
Click "Fix" to resolve each error, then click "Fix This Item" when done.
Possible Product Upload Errors
|
Error Message |
Description |
“Fix” Button |
Edit File |
|
Category Unrecognized |
The category must match the Licensor category description exactly |
Map your nomenclature to the Licensors by choosing the correct category from the drop down menu. For example, map what you call “Tshirts” to what the Licensor calls “Apparel > T-shirts”. NOTE: you only need to do this once for each category – all errors will be resolved for the current upload file, and any future uploads. |
Cancel upload, edit the affected rows to use the exact category verbiage (you can copy and past from the Available Categories on the upload page), and re-upload the file. |
|
Property Unrecognized |
The property must match the Licensor property description exactly |
Map your nomenclature to the Licensors by choosing the correct property from the drop down menu. For example, map what you call “Mickey” to what the Licensor calls “Mickey Mouse”. NOTE: you only need to do this once for each property – all errors will be resolved for the current upload file, and any future uploads. |
Cancel upload, edit the affected rows to use the exact property verbiage (you can copy and past from the Available Properties on the upload page), and re-upload the file. |
|
The category you selected can not be used for property {PROPERTY}. Select another category or contact {LICENSOR} to request a change to the agreement. |
Royalty rates define rights in RZ. You have tried to assign a property and category combination that does not exist on a royalty rate. |
Select the category first, and then the property. Contact {Licensor) if the desired property is not listed as an option for the selected category. |
Cancel upload, edit the affected rows, and re-upload the file, or contact the Licensor to change the royalty rate. |
|
SKU can not be blank |
Columns in the product upload file can not be blank |
Enter the desired SKU data |
Cancel upload, edit the affected rows, and re-upload the file. |
|
Description can not be blank |
Columns in the product upload file can not be blank |
Enter the desired Description |
Cancel upload, edit the affected rows, and re-upload the file. |
|
Property can not be blank |
Columns in the product upload file can not be blank |
Choose the desired Property |
Cancel upload, edit the affected rows, and re-upload the file. |
|
Category can not be blank |
Columns in the product upload file can not be blank |
Choose the desired Category |
Cancel upload, edit the affected rows, and re-upload the file. |
